As much as we'd love to help out, we aren't allowed to pack bins on your behalf.

Absolutely! Our Stow Away team can pick up most items that one person can carry. Please note heavy/bulky items are subject to a $55 extra person fee to pickup. For a list of prices CLICK HERE.

We are happy you asked. CLICK HERE to see our Storage Rules where we list prohibited items including perishables, liquids, hazardous and illegal materials.

Just pack your bins and ensure that furniture items are disassembled prior to pick up. We'll pick up your bins and seal them with a uniquely coded seal. Bins shouldn't weigh more than 40lbs. If you can't lift them as high as your chest, well, they are probably too heavy. We provide any moving blankets, shrink-wrap and other equipment or materials necessary to safeguard your items during transport. All of this is included in your monthly storage rent. We do not pack boxes or containers, so you will need to box or protect most non-furniture items. We understand that some oversized items, like lamps, bicycles and other items are too awkward to be boxed, so we can take those as is. We recommend that you safeguard your electronics, picutre frames and vulnerable items. There are a few items we cannot take including items over 200 lbs or 10 feet long. 

After dropping off your bins, our drivers will wait for up to 20 minutes while you pack. If you need a bit more time, just schedule a free pick-up anytime within two weeks.

Each plastic bin is made of highly durable material and is not cheap, so we ask you to please schedule a pickup within 2 weeks of receiving bins. If you keep empty plastic bins for more than 14 days without booking a pickup with Stow Simple will consider this as a purchase of the plastic bins and you will be charged $28 per bin on the 15th day.

Yes. You can reschedule your appointment, however cancellations made with less than 72 hours notice are subjec to a $50 cancellation fee ($100 if same day). To cancel an appointment, please call (888) 544-6050 or email support@stowsimple.com. All cancelled appointmetns must be confirmed by a representative.

Our Stow Away Team will wait for 20 minutes while trying to get in touch with you. You'll be considered a no-show after 20 minutes and we'll have to charge you $100.

After we drop off the initial bins, if you decide not to stow with us, just let us know. We'll come pick up the bins. Please note that a $50 "Empty Bin Pickup" fee will be incurred.

In most cases, we can get your bins back to you in 24-48 hours. It's always smart to book as far in advance as possible to ensure your preferred delivery date/time.

Please email us at support@stowsimple.com or give us a call at (888) 544-6050 and we'll work with you to ship your stuff to your new location.

Our Stow Away Team will wait 20 minutes for you to unpack. If you need more time, you can hold onto the bins for up to two weeks, but we will have to charge you a $25 fee for the extra trip to recollect the bins.

Yes! We allow you to keep an online packing list. Here's how it works. Once you place an order with Stow Simple you can access your Lookbook. The Lookbook shows all items you have planned to stow or are stowing with us. While in the Lookbook, you can create your packing list of all items being stored in each bin.

One of the best parts of Stow Simple is that we keep an online catalog of your stuff. These photos serve as a visual reminder so that you never forget what you have stored. When you want something back, login to your account, view your items, and select exactly what you want returned to you.

It may take a few days for us to take and upload your photos, so please be patient.