Terms of Student Storage Service

Thank you for using Stow Simple. Our goal is to make storage as stress-free as possible. In order to accomplish this, there are some ground rules we have to cover. This document is intended to set out the terms and conditions (the "Student Storage Terms") that govern the use of www.stowsimple.com and Stow Simple student services.

Please read this agreement carefully as both you and Stow Simple are bound by the terms of this Agreement. Our Storage and Online Services are available to you only if you accept all policies comprised in this Agreement. Please note that Stow Simple reserves the right to amend any portion of this service explanation at any time

Definitions

Here are some quick definitions before we start to make things easier:

  • 1.  "Agreement" - The "Agreement" refers, collectively, to all the terms, conditions, and notices contained or referenced in it (the "Terms of Service") and all other operating rules, policies (including, without limitation, the Storage Rules, Privacy Policy.
  • 2.  "User" - The User," "You," and "Your" refer to the individual person that has visited or is using the Website and/or Service and is entering into this Agreement with us. A User may also be a "Subscriber:" a User who subscribes to and participates in Stow Simple's services.
  • 3.  "Storage Service" - The "Storage Service" refers to the pickup, transport, storage, bin rental, and delivery services provided by Stow Simple.
  • 4.  The "Online Service" refers to the applications, software, products, and services provided by Stow Simple.
  • 5.  "Box" – By "Box" we mean any individual box or bin or oversized item that we are storing for you
  • 6.  "Your things" – When we talk about "Your Things" we are referring to all of the items you have stored with Stow Simple

Storage Service: Student Storage shall include the delivery of empty bins or empty boxes. It also includes the pickup, transportation, storage, and delivery of the Customer’s possessions. The Customer shall present pre-packed personal goods to Stow Simple at the time of pickup. Stow Simple reserves the right to reject any item submitted for storage in the event that packages are considered unacceptable as to the manner in which it has been packed or for any other reason. Stow Simple will return the goods to the Customer during dates and times established by Stow Simple by considering school and dormitory schedules. The customer agrees to be present to receive the goods at the specified delivery date, time, and location.

Material Delivery: Once the Customer has made an account and reservation through the Stow Simple website (www.students.stowsimple.com), his or her material delivery day is scheduled. The Customer must be present during their entire arrival window. Should the customer not be present, a cancellation fee will be applied. Stow Simple may contact the Customer via phone, email, or text prior to delivery to establish a more specific delivery time slot. If Stow Simple establishes a more specific delivery time slot, the Customer should be present during that time slot to receive materials. Should the Customer elect to not be present during delivery (including Cruise-Style Service), the Customer recognizes that Stow Simple will not be held liable for damage or theft to their materials. Stow Simple will indicate the number of materials given or received on your contract via email. Any bins ordered must be used for our program or returned empty on the day of their scheduled pick-up. The replacement cost for bins not returned or damaged bins is $35 per bin and will be charged to Your card.

Storage Terms and Conditions: You acknowledge that (1) all of the terms are your property (2) none of these are illegal, perishable or hazardous materials, (3) are properly packed (4) your true name, contact information, and payment information appear on your account, (5) You represent and warrant that each Box rented by you contains property with a total value of $100 or less, with an aggregate limit comprising of all of Your Things of $0.60 per lb (the "Aggregate Limit"). In the event of any loss, damage, or destruction of Subscriber Property caused by Stow Simple's breach of any obligation to Subscriber, Stow Simple's liability will be limited to direct damages in the amount of the cost (fair market value) of the Subscriber Property, up to U.S. $100 per Box or U.S. $0.60 per lb for Your Things.

Pickup & Move Out: The Customer shall present pre-packed goods to Stow Simple at the time of pick-up. The Customer must select one of the pick-up times through their account on the Stow Simple website (www.students.stowsimple.com). Failure to be present at scheduled pick-up time may result in Rescheduling or Cancellation Fee of up to $100. Should the customer leave their boxes unattended for pickup, the Customer recognizes that Stow Simple will not be held liable for damage or theft to their belongings. Pick-Up at non-scheduled times may be available for a fee as discussed in the Pricing section below.

Pricing & Additional Fees Stow Simple charges the Customer for the entire summer period (up to four months) at the beginning of the summer. In addition, to enhance the storage experience, ensure for the safety of your items, as well as compensate Stow Simple for expenses above standard procedures, the folloiwng Additional Fees apply:

Cancellation Policy Cancellations must be made by a phone call to Stow Simple at (888) 544-6050 or by email to support@stowsimple.com and confirmed by a service agent.

    • Any order cancellation - $35
    • Three days or until one day before - $55
    • Same day cancellation of storage service (day of or after bins/boxes delivered) - $100 (there is an additional $50 pickup charge to collect previously delivered bins)
    • Skipped storage appointment (client is not available to be serviced during appointment window) - $100 + $50 rescheduling charge.
    • Sign up within 48 hours of service - $50
    • Sign up within 24 hours of service - $100
    • Cancellation of Packing Services June 1, 2020, or after - $125
    • Same day cancellation of Packing Services - $250
    • Late payment fee of $1/day. Additional Abandonment Fees apply if items are not claimed by the customer.

Other Additional Charges

  • Un-thawed or Leaking Fridge - cannot be stored
  • Box or Bin over 45lbs - $50 per box or bin increase
  • Overstuffed Bin - $50
  • Unboxed TV - $50 or won't take
  • We do not take trash bags or unlabeled items

Please note, your storage term will automatically renew and your account will be charged for an additional 4 months if items are not returned after the initial storage term.

Packing Your Box

A Stow Simple team member cannot pack your box. You are responsible for safely and securely packing your items into each Box. This includes packing your items so that they will not be damaged during transit and storage. You understand that the Box will be moved from time to time in connection with deliveries or as may be needed for its storage. By having us pick up a Box, you represent and warrant that the Box has been packed appropriately. We recommend padding your items and the inside of our bins or boxes with packing materials such as bubble wrap and packing paper. You agree that Stow Simple is not responsible for any damage caused by or arising from your failure to properly pack the Box. In addition, we reserve the right to refuse any Box that we reasonably believe weighs over 45lbs, exclusive of the actual weight of the Box.

Packing Larger Items

We do our best to handle your items with care, but you’re responsible for packing your stuff. Please pack your items carefully so that they’re not damaged during transportation or in storage. 

If you’re storing a larger item, please pack it in a box, wrap and pad any delicate or sharp items. This includes protecting your items so that they will not be damaged during transit and storage. Please coil electric cords, and tape moving pieces in place. If you’re storing an AC unit (please remove it from your window before we pick it up) or mini fridge, be sure to unplug it at least 24 hours before your pickup and let it drain and air out completely. We are not responsible for any damage to larger items that we deem to have not been properly packed, wrapped, or otherwise prepared for storage. All TV's must be securely packed in a TV boxed appropriate for its size. Mattresses must be wrapped in a mattress bag. Please also see our Fragile Items Policy as described below. 

Packing Services

In the event Customer engages Stow Simple and its subcontractors or representatives to perform certain packing services of Customer’s items, Customer acknowledges and agrees to the following terms

1. Liability Exclusions. Stow Simple and its representatives shall not be liable for:

  a. Any loss of or damage to documents, currency, money, jewelry, precious stones, firearms, works of art, or items of extraordinary value;

  b. Mechanical or electrical functioning of any item, such as but not limited to, radios, phonographs, television sets, computers, clocks, barometer, game consoles, mechanical refrigerators or air conditioners, or other instruments or appliances. The items often fail for reasons other than transportation, or from normal vibration incident to transportation. Proper serving before and after packing/shipping is the Customer’s responsibility;

  c. Damages to furniture manufactured utilizing particle board or pressboard;

  d. Loss or damage resulting from insects, moth, vermin, ordinary wear and tear, rust, tarnish, corrosion, fire, water, mold or mildew, any deterioration linked directly to ingress of water, changes of temperature, fumigation, deterioration or the nature of the property or defect, or inherit vice of the item; and

  e. Lost or missing items; and

  f. Items which have a pre-existing defect or are inherently defective.

2. Extent of Stow Simple and its representatives’ Liability For Loss Or Damage.

  a. For items packed by Stow Simple and its representatives with Stow Simple and its representatives’ packing materials, Stow Simple and its representatives shall be liable for damages only in the event that it is established that the packing of Customer’s items was done in a negligent manner or that Stow Simple and its representatives’ packing materials were not adequate to properly protect Customer’s goods from foreseeable risks and that such was the sole proximate cause of the damage to the goods. The maximum extent of Stow Simple and its representatives’/subcontractors' liability shall be limited to the lesser of the following: (a) the amount of the actual loss or damage; or (b) an amount equal to sixty cents (60 cents) per pound multiplied by the actual weight (in pounds) of the lost or damaged article. Damage to one component of a set shall not result in damages based upon the value of the entire set, but only the value of the damaged individual article.

  b. For goods packed by Stow Simple and its representatives with Customer’s packing materials, Stow Simple and its representatives shall not be liable for any damages unless it is established that the packing of Customer’s items was done in a negligent manner and that such was the sole proximate cause of the damage to the goods.

  c. For items unpacked: Stow Simple and its representatives shall be liable only for items damaged due to Stow Simple and its representatives’ actual negligence, which shall be the burden of Customer to establish by direct evidence. In such an event, the maximum extent of Stow Simple and its representatives’ liability shall be the depreciated value, not the replacement cost of any actual individual article damaged. Damage to one component of a set shall not result in damages based upon the value of the entire set, but only the value of the damaged individual item.

  d. In all instances Stow Simple and its representatives shall have the right, at its sole discretion, to repair any damaged article or item or replace same with a new or used article or item of like type, kind and quality.

  e. Stow Simple and its representatives shall have no liability for any damage to any premises where Stow Simple and its representatives have been directed to perform services by Customer except in the event that such damage is caused solely by a willful, wanton or reckless act by Stow Simple and its representatives.

Stow Simple may use subcontractors and/or third parties to help perform any Stow Simple obligations or services under this Agreement or any other agreements that incorporate this Agreement, including without limitation for pick-ups, return deliveries, packing services and other logistics with respect to Stored Items.

You acknowledge and agree that Stow Simple will not be responsible for: (i) dismantling or assembling any unit, system, or furniture (including flat pack); or (ii) disconnecting, reconnecting, dismantling or reassembling appliances, fixtures, fittings or equipment.

Packing Customer Items: The Customer Items must not include and you must not provide to Stow Simple and its representatives/subcontractors for packing any of the following in connection with the Services: antiques (whether or not breakable and fragile), perishable goods, firearms, explosives, used tires, plants, birds, fish, other animals, or any other living thing, arms or ammunition, any item which emits fumes, smells or odors, bullion (e.g., gold-silver), jewelry, currency, ivory, precious metals or stones, any drugs, illegal substances or goods, or goods or substances illegally obtained, combustible or flammable materials, liquids or compressed gases, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents, chemicals, radioactive materials or biological agents, toxic waste, asbestos or other materials of a dangerous or harmful nature, any other toxic, flammable or hazardous goods, human remains, or any other items, the possession, usage, transport or storage of which may detrimentally affect any of your other Customer Items or violate in any way the laws of the United States or any other applicable laws, rules, or regulations (collectively, "Prohibited Customer Items"). According to Stow Simple and its representatives/subcontractors' sole discretion, Stow Simple may regularly conduct, or have its subcontractors conduct, pest control inspections of any and all Customer Items. Stow Simple and its representatives may refuse to pack any Customer Items, or may return to you any Customer Items, at your cost, at any time, if, in Stow Simple and its representatives’ discretion, the packing, storage, or transport of the Customer Items would represent a risk to the safety of any person, the security of the storage site or transport vehicle, or any other goods at the storage site or in the transport vehicle. This includes the refusal to work in environments where roaches, insects and rodents are present. In the instance of a shared space, the Customer understands that all items in the space will be sorted and packed accordingly and that any items that need to be packed separately would be clearly noted by the customer in advance.

Stow Simple's Lien; Default

STOW SIMPLE HAS A LIEN UPON ALL PERSONAL PROPERTY STORED BY YOU IN THE BOX FOR OUTSTANDING RENT, LABOR, OR OTHER CHARGES, PRESENT OR FUTURE, IN RELATION TO THE PERSONAL PROPERTY, AND FOR EXPENSES NECESSARY FOR ITS PRESERVATION, OR EXPENSES REASONABLY INCURRED IN ITS SALE OR OTHER DISPOSITION AS PERMITTED BY FLORIDA LAW. STOW SIMPLE MAY ENFORCE THE LIEN BY SELLING THE PERSONAL PROPERTY STORED BY YOU IN THE BOX AT A LIEN SALE IN ACCORDANCE WITH APPLICABLE LAW. STOW SIMPLE WILL PROVIDE YOU WITH DUE AND PROPER NOTICE OF THE LIEN SALE PRIOR TO ITS OCCURRENCE.

Value Of Your Property

You represent and warrant that each Box to be stored by Stow Simple contains property weighing no more than 45 pounds, with an aggregate limit comprising of all of Your Things of $0.60 per pound (the "Aggregate Limit"). In the event of any loss, damage, or destruction of Subscriber Property caused by Stow Simple's breach of any obligation to Subscriber, Stow Simple's liability will be limited to the lesser of the following: (a) the amount of the actual loss or damage; or (b) an amount equal to sixty cents (60 cents) per pound multiplied by the actual weight (in pounds) of the lost or damaged article.

Insurance

We do not maintain any insurance on your personal property that you can make a claim under. Insurance that applies above the limit of Stow Simple's liability (or when Stow Simple is not liable) is your sole responsibility. You have the option of obtaining your own personal coverage for your items stored in Stow Simple, and if you do not do so, you understand that Stow Simple will not be liable beyond the amounts and conditions in these Terms.

Limitation Of Stow Simple's Liability; Indemnity

To the fullest extent permitted by law, Stow Simple and its agents will have no responsibility to you or to any other person for any loss, liability, claim, expense, damage to property or injury to persons from any cause, including without limitation, Stow Simple's and/or its agent's active or passive acts, omissions, negligence or conversion, unless the loss is directly caused by Stow Simple's fault. Further, Stow Simple will have no liability to you for damages caused by an act of god, including a hurricane.

FRAGILE ITEMS POLICY:

Fragile items are not eligible for the coverage provided under our paid protection plans. Our Basic Protection Plan covers damages at 60 cents per pound. Stow Simple has no liability for certain types of damage that are defined below.

Some items need extra care during transportation and storage. Accordingly, we have policies that govern our storage of items that could reasonably be called “fragile” (“Fragile Items”). We have guidelines for what constitutes a Fragile Item, but the guidelines below are not a complete list of all Fragile Items. These policies affect your ability to store certain items and our liability under our Protection Plans for damages to Fragile Items.

Please avoid storing Fragile Items in Stow Simple boxes and bins. If you choose to store Fragile Items, please pack your items carefully so that they’re not damaged during transportation or in storage. We recommend padding your items and the inside of our bins or boxes with packing materials such as bubble wrap and packing paper. We reserve the right to refuse to accept any Item that appears insufficiently sturdy or too poorly packed for transit or storage, or we may require that you purchase Supplies and/or elect to use our Packing Services before we will store your Item.

Furniture that incorporates glass (in a tabletop or anywhere else) must be disassembled so that any glass pieces can be adequately protected. Stow Simple reserves the right to refuse to store any glass items that cannot be adequately protected.

Many common household items are Fragile Items. You already know which ones those are, but for the avoidance of any doubt, common fragile items include without limitation all glassware, dishes, ceramics, pottery, ornaments, and crystal.

We consider all electronics to be Fragile Items, including without limitation TVs, computers, tablets, phones, printers, hard drives, and stereos, unless these items are packed by our team in a specialized box.

We are not liable for internal derangement. In addition to electronics, the internal workings of musical instruments, appliances, and mechanical devices are also fragile. Since we are not able to certify the condition and internal functionality of electronics, musical instruments, appliances, or mechanical devices before we store them, we are not liable for any mechanical or electrical derangement, defect, or internal damage that may occur.

Particleboard is made from small particles of wood, such as sawdust and wood chips, which are glued and pressed together to form a sheet. Particleboard is weaker than other furniture materials, like plywood or solid wood. Particleboard items are unable to packed securely for commercial transport unless completely disassembled and repackaged. For these reasons we consider all particleboard items Fragile Items. Many particleboard items are covered by a wood veneer, and we may not be able to identify all particleboard furniture as such.

Some materials possess an inherent vice that causes them to corrode or degrade over time or makes them susceptible to damage from atmospheric changes in temperature and humidity. Items containing these materials are considered Fragile Items. We disclaim all liability for damage arising from the inherent vice of materials and from changes in temperature and humidity, including without limitation the growth of mold and mildew.

Indemnification

To the fullest extent permitted by law, you shall indemnify and hold Stow Simple and its agents harmless from and against all losses, liabilities, costs, expenses, attorneys' fees, fines, damages, claims demands, causes of action and lawsuits of any kind whatsoever in any way arising from, or as a result of, or in connection with Your Things and your use of Stow Simple, including, without limitation, as a result of any of Your breach of Your obligations pursuant to this Agreement.

Waiver Of Subrogation

Any insurance carried by you or us is for the sole benefit of the party carrying the insurance. Each party waives its right to make any claim against the other for loss or damage in the event of casualty and will cause its respective insurance policies to be endorsed so as to waive that right of their respective insurers. You expressly agree that the carrier of any insurance obtained by you shall not be subrogated to any claim of you against us. This clause is a specific bargained for condition of this Agreement and we would not have entered into this Agreement without it.

Change Of Address

In the event your e-mail address or residence address changes, you must promptly notify us. We are not responsible if you don't receive a notice from us because your address changed and you did not notify us.

Prohibited Uses

You may not store in any Box:

  • 1. Living things;
  • 2. Firearms;
  • 3. Explosives;
  • 4. Flammables of any kind (gas, diesel, kerosene, oil, paint, etc.);
  • 5. Drugs or drug paraphernalia;
  • 6. Food or other perishable good;
  • 7. Glass or any liquid items;
  • 8. Stolen items or counterfeit goods;
  • 9. Illegal items;
  • 10. Hazardous items of any kind;
  • 11. Hazardous or toxic waste material of any kind;
  • 12. Items that produce odors of any kind; or
  • 13. Any item which does (or may) detrimentally affect anything that is outside of your box (such as the boxes of other users, the storage facility, etc.).
  • 14. Personal property which would result in the violation of any law or regulation of any governmental authority

Do not store official documents or items containing personally identifiable information in a Box. To the fullest extent permitted by law, you waive all rights and claims against Stow Simple arising in any way from storing these things with Your Things. In addition, you should not store fragile items in a Box. By executing this Agreement, you understand and agree that if you go ahead and store fragile items in a Box, you waive all rights and claims against Stow Simple should your fragile items get damaged or break.

Temperature & Climate Control

We will use commercially reasonable efforts to maintain the temperature of the facility in which your Boxes are stored between 55°F and 85°F. Other than temperature, Your Things will not be stored in a climate-controlled environment. The airflow, moisture level, and heat will not be regulated. We will take all commercially reasonable steps to protect your items from the growth of mold or similar microorganisms. However, because Your Things will not be stored in a completely climate-controlled environment, we cannot guarantee that mold or similar microorganisms may not develop on your property. We are not liable for the natural growth of mold, or mildew or similar microorganisms on your property. You assume the risk that mold or similar microorganisms could develop under these circumstances. Further, you acknowledge and agree that the storage containers provided by Stow Simple and premises where they will be located are not suitable for the storage of heirlooms or precious, invaluable or irreplaceable property such as, but not limited to, books, records, writings, contracts, documents, personalized or other DVDs or videos, works of art, objects for which no immediate resale market exists, objects which are claimed to have special or emotional value and records or receipts relating to the stored goods. You agree not to store any such items. Should you store such items, you assume the risk that they could be damaged by the environmental conditions existing at the premises where they are stored and waive all rights an

Claims: In order for insurance claims to be honored, all claims must be (1) in writing and received within two weeks of the item being returned to You, (2) have entire items including packing materials inspected by Stow Simple’s insurance carrier or representatives, and (3) provide proof of the item(s) value.

Heavy-Duty Bin Terms and Conditions: “Heavy-Duty Bins” are rentable items. The rental period begins on the date bins are acquired by You and shall end on the date bins are returned to Us. Bins are, and shall at all times remain, the sole and exclusive property of Us. We warrant that bins are in satisfactory operating condition at the time of delivery. If You fail to notify Us of any damages, then you shall be deemed to have accepted the bins as being in acceptable operating condition. During the period of Your possession of the bins, all risk of loss, destruction of, or damage to the bins, from any cause whatsoever shall be borne to You. The replacement cost for bins not returned or damaged is $35 per bin and will be charged to Your card. Bins must be packed with lids laying flat. Stow Simple reserves the right to charge an "overstuffed bin fee" of $35 to accommodate overstuffed bins as they cannot be stacked and require special handling and warehousing. The customer will also incur storage costs for the extra bin at the rates established on www.students.stowsimple.com. 

Abandonment: Without limiting the right of Stow Simple to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that their failure to be present on the scheduled delivery day and their failure to communicate with Stow Simple concerning an alternate delivery arrangement constitutes abandonment of their stored possessions. Under abandonment of their possessions, the Customer agrees to pay Stow Simple for all charges and fees relating to the failed delivery. Stow Simple has the right to assume ownership of the abandoned property 30 days after 4-month storage term has ended.

Waiver: Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against Stow Simple and its employees. The Customer expressly releases and holds Stow Simple, and its representatives harmless from any and all costs of processing any claim or defending any claim arising from this Agreement.

Applicable Law: The Customer acknowledges that there are no representations, warranties, or Agreements by or between the parties which are not fully set forth herein and no representative of Stow Simple or Stow Simple’s representatives is authorized to make any representations, warranties, or Agreements other than as expressly set forth herein. A writing signed by the parties may only amend this Agreement.

Promotional Offers: Promotional offers may not be combined and are valid only during the time period specified on relevant marketing materials.

Statement of Understanding: The contract constitutes the entire agreement between You and Us and supersedes all prior, subsequent, and/or contemporaneous representation, written or oral. Once an order is submitted, the customer admits to having read, fully understand, and acknowledge that they are in compliance with these terms and conditions and agree with and accept them as stated. This Agreement shall be governed, interpreted, and construed according to the law of the State of Florida. The Customer agrees that any court action pertaining to this agreement shall be conducted in courts in the State of Florida.